Government language access plan
Our language access plan (LAP) template gives your agency a structured framework for serving people with limited English proficiency (LEP). Use it to deliver equal access consistently and document what you provide.
People reach your agency at a service counter, a benefits interview, a hearing, a public meeting, or a licensing window. At any of those points, a language barrier can block someone's access to the courts, voting, licensing, or benefits.
What sets our template apart
Built for public service
A complete planning framework
Written for state and local agencies, the template's nine sections take you from purpose and needs assessment through compliance, resource planning, service access and emergency protocols, staff training, public notice, performance monitoring, and accountability.
Organized around federal and state requirements
Map the obligations that fit your agency's functions: Title VI of the Civil Rights Act of 1964 if you receive federal financial assistance, Voting Rights Act Section 203 if your jurisdiction is covered, court-interpreter requirements if your agency runs a court, and your state's language-access laws.
Practical implementation tools
Checkboxes, text fields, and guidance prompts help you record which documents to translate, including those to have ready for emergencies, which points of contact need interpretation, how you'll fund services, when staff train, and which metrics you'll monitor.
Government language access plan
Clarify your agency's procedures for serving LEP individuals
Use the template to write your plan, keep records of the language services you provide, and review the plan as requirements change.
Download LAP ›