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Chat translation

Connect instantly, in any language

Reach all of your customers with real-time live chat translation. AI-powered translation ensures every customer receives personalized support in their native language, without adding multilingual staff.

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Live support chat translating a customer's Spanish message into English for the agent
Customers who can't understand a support conversation will close the chat. Translate in real time and help your users.
Real time translation Native integrations 150+ languages GDPR-compliant

How it works

Live in three steps

01

Integrate

We integrate our translation technology with your existing live chat systems.

02

Customize

We customize the service to your terminology and languages.

03

Go live

Start communicating with non-English-speaking users in real time.

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Integrations

We work where your conversations happen

ServiceNow
Slack
Zendesk
Oracle
Salesforce
API
Chrome Extension

Key features

We make it easy to translate chat messages

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Customizable solutions

150+ language choices, a glossary tailored to your company's terminology, and scalable solutions for businesses of all sizes.

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Data privacy

We preserve data privacy and protect user-generated content with our GDPR-compliant integration.

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AI-enhanced translation

State-of-the-art translation technology that not only translates but understands the context, providing highly accurate and relevant translations.

Two paths

A conversation your agent can't answer costs more than translating it

Without professional translation

Customers wait, then leave

Users close the window

An unanswered ticket turns potential customers away.

Free tools put your data at risk

Agents bounce between tabs, and customer data leaves your systems.

Meaning gets lost

Raw machine output misreads product names, tone, and urgency.

Coverage caps your markets

You only support the languages you can staff, so growth stalls.

With Argo Translation's real-time solution

Every agent speaks every language

Answered on first contact

Messages translate in real time, so the agent on shift can resolve it now.

Inside your help desk

Translation happens in the tools you already run, with data kept in place.

Your custom terminology

Product names and approved wording remain consistent across all languages.

Expand to new markets

Add languages by configuration rather than by headcount.

Frequently asked questions

Everything you need to know about chat translation

What is chat translation?
Our AI-powered live chat translation lets customers receive personalized support in their native language in real time, in the help desk system your team already uses.
Can I employ chat translation on my custom-built system?
Yes. Alongside the native integrations for ServiceNow, Oracle, and Salesforce, Argo Translation offers API integration for custom platforms, so a custom-built system isn't a barrier. There's also a Chrome Extension available for other tools if that fits your setup better than a direct API integration.
How accurate are the translations?
The service uses context-aware, AI-enhanced translation technology designed for accuracy in live conversation, not just literal word substitution. We also leverage a custom glossary built around your specific business and industry to keep terminology accurate and consistent.

Get started

How do you manage multilingual chats?

Tell us which help desk you run and which languages you're seeing. We'll walk you through how chat translation works, what it costs, and how quickly we can turn it on.

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